Eric Douglass

Building The Foundation Of Trust

Leading at Light Speed is a new leadership book for anyone and everyone who cares to build high performance organizations that perform at very high levels, as measured by profitability, growth, and customer retention. The following is an excerpt on Building Trust.

Let’s start with the foundation of trust. Creating trust may seem like an obvious part of a leader’s job. What is not as obvious, however, is just how fundamental and important it is. Continue reading

Strategic Change Management Model

I’ve talked before about the “First Five Percent. That’s my approach to strategic change management that says the quality of the first five percent determines what happens in the rest of the process. Continue reading